Tips for Addressing Noncompliance of Face Covering Requirement

Guidance for the UNT Community

Everyone in the UNT community has a shared responsibility to sustain a healthy environment for ourselves, for our coworkers, for our students and for our visitors. Social distancing and personal protective equipment (PPE) protocols are important ways to support this type of environment. Face coverings are required, as well as other PPE in certain situations. Read the face covering guidelines.

If you experience noncompliance by a student or university employee, the following tips are to help you navigate those situations:

Do

  • Look for signage to confirm if you are in a location where face coverings are not required.
  • Approach the noncompliant individual to see if they are aware that face coverings are mandatory.
  • Attempt to move the conversation away from others to alleviate shaming.
  • Give the individual the opportunity to explain their reasoning, if they would like.
  • Reiterate the importance of compliance to everyone’s overall safety.
  • Acknowledge concerns.
  • Be empathetic and kind.
  • Help get them a face covering.
    • If a student’s noncompliance is due to lack of one, refer them to the Vice President for Student Affairs office (Hurley Administration Building, 207) to pick one up.
    • If a university employee’s noncompliance is due to lack of one, refer them to their supervisor. Risk Management is committed to providing two cloth face coverings to university employees.
  • Determine if an alternate method of providing a particular service is available (e.g., increase spatial distance, offer service virtually, etc.).
    • If accommodations cannot be made, kindly explain that face coverings are required, remind them where they can get one, and ask that they return once they have one.

Don't

  • Shame the person in a public, or private manner.
  • Force a reason from the individual.
  • Call the UNT Police.
  • Automatically refer a student to the Dean of Students office or a university employee to Human Resources. See below for when and where to refer.

Addressing Non-Compliance with COVID-19 Safety Requirements in the Classroom

REMINDER: Many students choose to come to UNT because of our reputation for caring about our students and treating them as more than just numbers. All interactions with students and visitors should be approached with that reputation in mind. Caring interactions and education are our goals.

Guidance on Addressing Non-Compliance

  1. If a student is not wearing a mask, offer one to them or refer them to one of the centralized locations where face coverings are offered if you do not have one available. OR If a student is not wearing a face covering appropriately, explain/demonstrate the appropriate way to wear it and ask the student to wear the mask properly.
  2. If a student declines to wear a face covering, ask them to go somewhere private to discuss (e.g., out in the hall).
    • If a student says they have a disability that prevents wearing a mask, explain that the Office of Disability Access assists students with accommodations. Check the AIM Faculty portal for accommodations approved for students in your class. If the student does not have an accommodation, ask the student if they would like to leave to visit the Office of Disability Access.
    • If the student refuses to wear a face covering, recommend that they contact their advisor to change their schedule to move to a remote course (if in a class setting).
  3. If none of these options are effective in obtaining compliance, then, as a last resort, you may ask the student to leave until the student will return and wear a face covering.
    • Example Script: Will you choose to wear a face covering or will you choose to leave the class?
  4. If the student refuses to leave and is disruptive, explain to the student that they need to leave and you will contact them to discuss the next steps.
    • Faculty may contact the Dean of Students office for advice on how to address this issue.

Resources

If a student reports that their refusal to wear, or not wear, a covering is due to a disability, refer them to the Office of Disability Access, but try to make an appropriate exception at the time. Do not ask questions related to a disability or medical condition.

If an employee reports that their refusal to wear, or not wear, a covering is due to a disability, refer them to Human Resources, but try to make an appropriate temporary exception at the time, if possible. Do not ask questions related to a disability or medical condition.